At Klouten, we value your trust and aim to ensure your satisfaction with every purchase. Please read our refund and return policy carefully, as refunds and returns are applicable only if there is an error on our part. Our goal is to provide clarity and build your confidence in shopping with us.

Refunds:

• If you believe there has been an issue with your order caused by us, please reach out promptly at klouten5@gmail.com.
• Once your request is reviewed and approved, your refund will be processed, and the amount will be credited back to your original payment method within 6-7 business days.
• We strive to handle all refund requests swiftly and transparently.

Late or Missing Refunds:

• If you have not received your refund, first recheck your bank account.
• Contact your credit card company, as posting refunds might take additional time.
• You may also consult your bank, as processing durations can vary.
• If the issue persists, do not hesitate to email us at klouten5@gmail.com for further assistance. We’re here to help.

Sale Items:

• Please note that only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges:

• We replace items only if they are defective or damaged. Your satisfaction is our top priority, and we take full responsibility for any such issues.
• To initiate an exchange, kindly email us at klouten5@gmail.com within 7 days of receiving your item.

Shipping Returns:

• To return an item, send it to: [Insert your return address here].
• Return shipping costs are the responsibility of the customer and are non-refundable. Should a refund be approved, the cost of return shipping will be deducted from your refund amount.
• Depending on your location, the exchange process might take varying amounts of time.
• For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery. Unfortunately, we cannot guarantee receipt of returned items.

At Klouten, we understand the importance of trust and communication. If you have questions or concerns, please don’t hesitate to contact us. Thank you for being a valued part of our community. Your support inspires us to do better every day!